Effective Date: October 9, 2026
Last Updated: October 9, 2026
At Silvan Tiles Gallery, we respect your privacy and are committed to protecting the personal information you share with us.
Silvan Tiles Gallery is a brand operated under the legal name HI DESIGN. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, submit an enquiry, communicate with us, or purchase our products.
This Privacy Policy applies to our website, https://silvantiles.com/, and to personal information processed through our related business activities.
By using our website or interacting with our services, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek it through an appropriate mechanism.
1. About Us
Silvan Tiles Gallery, operated by HI DESIGN, is a provider of tiles, flooring materials, and related products for residential, commercial, and construction projects.
We are committed to maintaining transparency regarding the collection and handling of customer information.
Business Information
- Brand Name: Silvan Tiles Gallery
- Legal Name: HI DESIGN
- Website: https://silvantiles.com/
- Email: info@silvantiles.com
- Phone: +91 92077 63921
- Business Address: VEE PEE TOWER, NH ROAD, KANCHIPPURA, MALAPPURAM, KERALA – 676552, INDIA
2. Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or business.
This information may include:
Personal and Contact Information
- Full name
- Email address
- Phone number
- Residential or business address
- Location details provided for delivery or enquiries
Enquiry and Communication Information
- Messages submitted through website contact forms
- Product enquiries and quotation requests
- Information shared through telephone, email, or WhatsApp
- Customer feedback and support requests
Order and Transaction Information
- Products requested or purchased
- Order details and quantities
- Billing and delivery information
- Payment status and transaction references
- Invoice and purchase history
Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically through our hosting infrastructure, cookies, or other technologies, where enabled.
This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website addresses
- General website usage and diagnostic information
We aim to collect only the information reasonably necessary for the purposes described in this policy.
3. How We Use Your Information
HI DESIGN, operating under the Silvan Tiles Gallery brand, may use collected information for the following purposes:
- Responding to customer enquiries and product requests.
- Providing information about tiles, flooring materials, and related products.
- Preparing quotations and processing orders.
- Coordinating payments, billing, and delivery arrangements.
- Providing customer support and after-sales assistance.
- Communicating important updates regarding orders or services.
- Maintaining business records and fulfilling legal obligations.
- Improving website functionality, performance, and customer experience.
- Detecting and preventing fraudulent or unauthorised activity.
- Sending promotional communications where permitted by law and, where required, with your consent.
We will not use personal information for purposes that are incompatible with those communicated to you unless permitted by applicable law.
4. Website Enquiry Forms
Our website may include contact forms, quotation request forms, or other enquiry facilities.
When you submit a form, we may collect information such as your name, phone number, email address, and enquiry details.
This information is used to understand your requirements, respond to your enquiry, provide product information, or communicate quotations and related services.
Please avoid submitting unnecessary sensitive personal information through our website forms.
5. WhatsApp, Telephone, and Email Communication
Customers may contact Silvan Tiles Gallery through WhatsApp, telephone, or email for product enquiries, quotations, order-related assistance, and customer support.
When you communicate with us through these channels, we may process your contact details and the information contained in your messages.
Communications made through third-party platforms, including WhatsApp, may also be subject to the respective platform’s privacy practices and terms of service.
We use customer communication information primarily to respond to enquiries, manage business relationships, and provide requested services.
Promotional messages will be sent only where permitted by applicable law, and customers may request that such communications stop.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, enhance user experience, maintain security, and understand website performance.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies enabled on our website, cookies may include:
Essential Cookies
These cookies support basic website functionality, security, and navigation.
Analytics Cookies
These cookies may help us understand how visitors interact with our website, including pages visited and general usage patterns.
Functional Cookies
These cookies may help remember preferences and improve the browsing experience.
Marketing Cookies
Where implemented, these cookies may help measure advertising performance and deliver relevant promotional content.
Non-essential cookies and tracking technologies will be used in accordance with applicable consent requirements.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
7. Sharing of Personal Information
We do not sell personal information to third parties.
We may share information with trusted service providers or business partners where reasonably necessary to operate our business, including:
- Website hosting and technical support providers.
- Delivery and transportation partners.
- Payment processing and financial service providers.
- Product suppliers and manufacturers where necessary for order fulfilment or warranty support.
- Customer communication and business management service providers.
- Professional advisers and regulatory authorities where legally required.
We seek to ensure that personal information shared with service providers is handled appropriately and used only for legitimate purposes.
We may also disclose information where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, map services, or external applications.
These services may operate independently and have their own privacy policies and data handling practices.
Silvan Tiles Gallery does not control the privacy practices of third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
These measures may include appropriate access controls, website security practices, secure communication methods, and restrictions on access to customer information.
However, no internet-based system or electronic data transmission method can be guaranteed to be completely secure.
We encourage users to avoid sharing confidential information unnecessarily and to contact us if they suspect any misuse of their personal information.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, completing orders, maintaining business records, providing customer support, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.
When personal information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it, unless continued retention is required or permitted by law.
11. Your Privacy Rights
Subject to applicable Indian data protection laws, you may have rights concerning your personal information, including the right to:
- Request information about how your personal data is processed.
- Request access to relevant personal information.
- Request correction or updating of inaccurate or incomplete information.
- Request erasure of personal information where legally applicable.
- Withdraw consent for processing activities that rely on your consent.
- Raise complaints or grievances regarding the handling of your information.
- Exercise other rights available under applicable law.
Certain requests may be subject to identity verification, legal obligations, or other lawful limitations.
To submit a privacy-related request, please contact us at info@silvantiles.com.
12. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was lawful before the withdrawal.
Please note that withdrawing consent for certain processing activities may limit our ability to provide particular services or respond to specific requests.
13. Children’s Privacy
Our website and products are intended primarily for individuals seeking tiles, flooring materials, and related services.
We do not knowingly collect personal information from children in violation of applicable law.
Where processing children’s personal information requires parental or guardian consent, we will comply with applicable legal requirements.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Marketing and Promotional Communications
Silvan Tiles Gallery may communicate information about products, new collections, offers, showroom updates, and other promotional activities through email, telephone, WhatsApp, or other communication channels.
Such communications will be made in accordance with applicable laws and consent requirements.
Customers who no longer wish to receive promotional communications may request to unsubscribe or opt out by contacting us.
We will take reasonable steps to honour valid opt-out requests.
15. International Data Processing
Certain website hosting providers, communication platforms, or other service providers may process or store information outside India.
Where international data processing or transfers occur, we will seek to comply with applicable Indian data protection requirements and any relevant restrictions.
16. Legal Compliance
HI DESIGN is committed to handling personal information in accordance with applicable laws of India, including relevant provisions of the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, together with provisions and rules that are in force.
We will review our privacy practices as necessary to address applicable regulatory requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technologies, or applicable legal requirements.
Any revised policy will be published on this page with an updated effective date or last-updated date.
Where required by law, we will provide additional notice or obtain consent for material changes affecting personal information.
We encourage visitors to review this page periodically.
18. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Silvan Tiles Gallery
Legal Name: HI DESIGN
Website: https://silvantiles.com/
Email: info@silvantiles.com
Phone: +91 92077 63921
Business Address: VEE PEE TOWER, NH ROAD, KANCHIPPURA, MALAPPURAM, KERALA – 676552, INDIA
We will make reasonable efforts to review and respond to privacy-related enquiries and grievances in accordance with applicable legal requirements.
Thank you for trusting Silvan Tiles Gallery. We value your privacy and are committed to handling your personal information responsibly.