Effective Date: October 9, 2026
Welcome to Silvan Tiles Gallery. These Terms & Conditions govern your use of our website and your interactions with our business, including enquiries and purchases of tiles, flooring materials, and related products.
Silvan Tiles Gallery is the brand name operated under the legal name HI DESIGN. Throughout these Terms & Conditions, the terms “Silvan Tiles Gallery,” “HI DESIGN,” “we,” “our,” and “us” refer to the business operating under this brand.
By accessing our website, submitting an enquiry, or purchasing our products, you agree to the applicable terms outlined below.
1. About Us
Silvan Tiles Gallery, operating under the legal name HI DESIGN, provides tiles, flooring materials, and related products for residential, commercial, and other construction projects.
We aim to provide quality products, accurate product information, and reliable customer service to help customers make informed purchasing decisions.
2. Use of Our Website
By accessing or using our website, you agree to:
- Provide accurate and complete information when submitting enquiries or placing orders.
- Use the website only for lawful purposes.
- Avoid activities that may damage, disrupt, or interfere with the website or its functionality.
- Not attempt to gain unauthorised access to our website, systems, or data.
- Not copy, reproduce, distribute, or commercially use our website content, images, designs, or other materials without prior permission, except where permitted by law.
We reserve the right to restrict access to our website where necessary to protect its security and proper functioning.
3. Product Information and Images
We make reasonable efforts to ensure that the product descriptions, images, specifications, sizes, finishes, and other information displayed on our website are accurate and up to date.
However, actual product colours, textures, patterns, and finishes may vary slightly due to photography, lighting conditions, display settings, manufacturing batches, and the natural characteristics of certain materials.
Product images are provided for illustrative purposes and may not represent the exact appearance of every individual piece.
Customers are encouraged to inspect product samples, confirm specifications, and consult our team before placing an order.
4. Product Availability
All products displayed on our website are subject to availability.
Displaying a product on the website does not guarantee that it is currently in stock or available for immediate delivery.
Availability may change depending on stock levels, supplier availability, manufacturing schedules, and other operational factors.
We reserve the right to discontinue products or update product specifications and availability, subject to any confirmed contractual commitments and applicable law.
5. Pricing and Quotations
Product prices, quotations, offers, and other commercial terms are subject to change without prior notice, except where otherwise agreed or required by law.
The final price may depend on product type, size, finish, quantity, availability, transportation, handling, taxes, and other applicable charges.
Any quotation provided by HI DESIGN under the Silvan Tiles Gallery brand will be subject to the validity period and conditions stated in that quotation.
A quotation or product enquiry does not guarantee stock reservation or order acceptance unless confirmed by our team.
Applicable taxes and additional charges will be communicated as appropriate during the purchasing process.
6. Orders and Order Confirmation
All orders are subject to product availability, confirmation, and acceptance by HI DESIGN.
Customers are responsible for verifying the following before confirming an order:
- Product name and type.
- Dimensions, size, colour, pattern, and finish.
- Quantity required for the project.
- Applicable price and payment terms.
- Delivery arrangements and any additional charges.
Customers should carefully calculate their material requirements, including any additional quantity needed for cutting, wastage, breakage, or future maintenance.
Once an order has been confirmed, any request for modification, cancellation, or quantity adjustment will be subject to our approval and the applicable order conditions.
7. Payments
Customers agree to make payments according to the terms communicated and agreed upon at the time of order confirmation.
Depending on the order, payment may require an advance amount, partial payment, or full payment before dispatch or delivery.
Any outstanding balance must be settled according to the agreed payment schedule.
Delays or failures in payment may affect order processing, stock allocation, dispatch, or delivery.
All payments should be made through the authorised payment methods communicated by HI DESIGN or Silvan Tiles Gallery.
8. Delivery and Transportation
Delivery arrangements, estimated timelines, and transportation charges will be communicated during order confirmation, where applicable.
Delivery timelines are estimates and may be affected by stock availability, supplier delays, transportation issues, weather conditions, road restrictions, or other circumstances beyond our reasonable control.
Customers are responsible for ensuring that the delivery location is accessible and suitable for the transportation and unloading of the ordered materials.
Any applicable transportation, unloading, handling, or additional delivery charges will be communicated as appropriate.
Customers should arrange for suitable personnel and facilities to receive and inspect the products upon delivery.
9. Inspection Upon Delivery
Customers are advised to inspect the delivered products as soon as reasonably possible.
Any visible damage, shortage, incorrect product, or discrepancy should be reported to our team promptly, preferably with photographs and relevant delivery documents.
Where appropriate, customers should record visible issues at the time of delivery.
Reported issues will be reviewed based on the nature of the claim, product condition, supporting evidence, supplier terms, and applicable law.
Failure to report an issue promptly may make verification more difficult, but will not remove any rights that customers are entitled to under applicable law.
10. Returns, Replacements, and Cancellations
Requests for returns, replacements, or cancellations will be assessed according to the applicable product policy, the terms agreed at the time of purchase, and applicable law.
Products that have been installed, used, altered, damaged after delivery, or stored improperly may not qualify for a return or replacement, except where a remedy is required by law or applicable warranty terms.
Special-order, customised, or specifically procured products may be subject to additional return or cancellation conditions. Any such restrictions will be communicated before the order is confirmed.
Approved returns or replacements may be subject to inspection and verification.
Customers should contact our team before returning any product to obtain instructions and confirmation of the applicable process.
Nothing in this section excludes or limits any statutory rights available to customers under applicable consumer protection laws.
11. Product Quality and Manufacturing Variations
Tiles and flooring materials may exhibit minor variations in shade, texture, pattern, dimensions, or finish due to manufacturing processes, production batches, or the natural characteristics of the material.
Such variations may occur between samples, displayed images, and products supplied at different times.
Where colour consistency is important, customers are advised to confirm batch availability and inspect the relevant products before installation.
We recommend purchasing the required quantity for a project together, wherever possible, to help minimise potential batch-related differences.
Any product quality concerns will be assessed according to the product specifications, applicable manufacturer policies, and relevant legal requirements.
12. Warranty
Products may be covered by a manufacturer’s or supplier’s warranty, where applicable.
Warranty coverage, duration, exclusions, and claim procedures depend on the specific product and the applicable warranty terms.
Customers should retain invoices, order confirmations, and warranty documentation where provided.
Improper installation, misuse, unsuitable application, inadequate maintenance, accidental damage, or failure to follow product instructions may affect warranty eligibility.
Unless expressly stated in writing, the sale of a product does not create an additional warranty beyond the coverage provided by the manufacturer, supplier, or applicable law.
13. Installation and Maintenance
Unless expressly agreed in writing, purchasing products from Silvan Tiles Gallery does not automatically include installation, labour, surface preparation, adhesive application, grouting, or maintenance services.
Customers are responsible for ensuring that products are installed correctly by suitably qualified professionals.
Before installation, customers should verify product specifications, quantities, shade consistency, visible defects, and suitability for the intended application.
Proper surface preparation, suitable adhesives, appropriate installation methods, and regular maintenance are important for product performance.
Customers should follow the manufacturer’s recommendations for cleaning, handling, installation, and maintenance.
HI DESIGN will not be responsible for issues arising from improper installation, unsuitable site conditions, or failure to follow product instructions, except where liability cannot lawfully be excluded or limited.
14. Customer Responsibilities
Customers are responsible for:
- Providing accurate order and delivery information.
- Selecting products appropriate for their intended use.
- Confirming quantities, dimensions, finishes, and specifications before ordering.
- Arranging appropriate installation and handling.
- Inspecting products upon delivery and before installation.
- Following relevant product care and maintenance instructions.
- Making payments according to the agreed terms.
Our team may assist with product information and general guidance, but final suitability should be confirmed against the specific requirements of the project.
15. Limitation of Liability
HI DESIGN, operating under the Silvan Tiles Gallery brand, will make reasonable efforts to provide reliable products, accurate information, and appropriate customer service.
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including delays, improper installation, misuse, unsuitable site conditions, or failure to follow product instructions.
Any liability relating to a confirmed order will be subject to the applicable contractual terms and laws.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or restricts any consumer rights that cannot legally be waived.
16. Intellectual Property
All website content, including text, photographs, product presentations, graphics, logos, branding, and design elements, is owned by or licensed to HI DESIGN or the relevant rights holders, unless otherwise stated.
Unauthorised reproduction, modification, distribution, or commercial use of such content is prohibited without prior permission, except where permitted by law.
All trademarks, brand names, and product names displayed on the website remain the property of their respective owners.
17. Privacy and Personal Information
We may collect personal information that customers voluntarily provide through enquiry forms, telephone calls, email, or other communication channels.
Such information may be used to respond to enquiries, provide quotations, process orders, coordinate deliveries, offer customer support, and fulfil applicable legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Customers are encouraged to review our Privacy Policy for further information about how their personal information is collected, used, and protected.
18. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services for convenience or informational purposes.
These external websites are operated independently, and HI DESIGN does not control their content, availability, security, or privacy practices.
Accessing third-party websites is at the user’s discretion and is subject to the relevant third party’s terms and policies.
19. Events Beyond Our Control
We will not be responsible for delays or failures to perform obligations where they result from circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, strikes, government restrictions, supplier interruptions, or other unforeseen events.
Where such circumstances affect a confirmed order, we will make reasonable efforts to communicate relevant updates and discuss appropriate arrangements with the customer.
This section does not remove any obligations or rights that apply under mandatory law.
20. Amendments to These Terms
HI DESIGN reserves the right to update or modify these Terms & Conditions when necessary.
Revised terms will be published on this page with an updated effective date.
Changes will apply in accordance with applicable law and will not override existing contractual or statutory rights.
Customers are encouraged to review this page periodically to remain informed of any changes.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any dispute arising from the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in accordance with applicable law.
Nothing in this section limits any consumer’s right to seek remedies before a forum or authority where such a right is provided by law.
22. Contact Information
For enquiries regarding these Terms & Conditions, product information, orders, delivery, or customer support, please contact us through the official contact details provided on our website.
Brand Name: Silvan Tiles Gallery
Legal Name: HI DESIGN
Website: https://silvantiles.com/
Email: info@silvantiles.com
Phone:+91 92077 63921
Business Address: VEE PEE TOWER , NH ROAD , KANCHIPPURA ,MALAPPURAM , KERALA – 676552
We appreciate your interest in Silvan Tiles Gallery and thank you for choosing us for your flooring and tile requirements.